Privacy Policy

Who We Are

Premium Landscapes is a professional landscaping company based in Kirby Muxloe, Leicester. We provide garden design, patio installation, artificial grass, composite decking, driveways, garden lighting and full garden makeover services across Leicestershire.

Company: Premium Landscapes
Address: 44 Barwell Road, Kirby Muxloe, Leicester, LE9 2AA
Email: premiumlandscapesuk@gmail.com
Phone: 07877 934782

We are the data controller for personal information collected through this website. We are committed to protecting your privacy and handling your data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Information We Collect

We collect information you provide directly when using our website, including:

• Contact details — your name, email address and phone number when you submit a quote request or contact form.
• Property information — your address or postcode, garden area size and any project details you share.
• Photos and videos — images of your garden that you upload when requesting a quote or AI design visualisation.
• Quote preferences — the services you're interested in, your approximate budget, and any written instructions or edit requests you submit.
• Technical data — your IP address, browser type, device type and pages visited, collected automatically via cookies and analytics tools.
• Communications — any messages you send us via email, contact form or WhatsApp.

How We Use Your Information

We use your information to:

• Prepare and deliver your personalised garden quote and itemised PDF.
• Generate AI garden design visualisations using your uploaded photos.
• Send your quote, design and follow-up information to your email address.
• Respond to your enquiries and provide customer support.
• Process any edit or revision requests you submit after receiving your quote.
• Improve our website, services and quote accuracy over time.
• Send occasional follow-up messages about your enquiry (you can opt out at any time).
• Meet our legal and business obligations.

Our legal basis for processing: contract performance (to deliver your quote), legitimate interests (business operations and follow-up), and consent (where you have agreed to receive marketing).

AI Design & Automated Processing

When you request an AI garden design visualisation, your uploaded garden photo is processed by an AI image generation service (such as DALL·E or Midjourney) to create a photorealistic preview of your redesigned garden. This processing is automated.

Your photo and project brief are transmitted securely to our workflow automation platform (n8n) and, where relevant, to third-party AI services solely for the purpose of generating your design. Your images are not used to train AI models and are not shared beyond the services required to fulfil your request.

If you have any concerns about automated processing, you have the right to request human review. Please contact us at premiumlandscapesuk@gmail.com.

Who We Share Your Data With

We work with trusted third-party services to deliver our quote and design features. Your data may be processed by:

• n8n — our workflow automation platform, used to process quote submissions and generate PDFs.
• Make.com — used for CRM integration and follow-up automation.
• Airtable / Zoho CRM — for storing and managing your lead information.
• OpenAI / Midjourney — AI services used to generate garden design visualisations.
• Supabase — cloud storage for generated design images and PDF quotes.
• SendGrid / Gmail — for delivering your quote and design by email.
• Twilio / 360dialog — for WhatsApp follow-up messages (where applicable).
• Google Analytics — for anonymous website usage statistics.
• Meta (Facebook) — for advertising measurement via the Facebook Pixel.

We do not sell your personal data. We do not share your information with any third party for their own marketing purposes.

Cookies

Our website uses cookies to improve your experience and help us understand how visitors use the site. Cookies we use include:

You can control cookies through your browser settings. Disabling cookies may affect some functionality of the website, including the quote form.

How Long We Keep Your Data

• Quote and contact information — retained for up to 2 years to support any follow-up enquiries or warranty queries.
• Garden design images — retained for up to 12 months in cloud storage, then deleted.
• PDF quotes — retained for up to 2 years for reference and dispute resolution.
• Analytics data — retained per Google's and Meta's standard retention policies (typically 14–26 months).

You can request deletion of your data at any time by contacting us (see below).

Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access — request a copy of the data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete information.
• Right to erasure — request that we delete your personal data ("right to be forgotten").
• Right to restrict processing — ask us to limit how we use your data.
• Right to data portability — receive your data in a portable, machine-readable format.
• Right to object — object to processing based on legitimate interests or for direct marketing.
• Rights related to automated decisions — request human review of any automated decision that significantly affects you.

To exercise any of these rights, email us at premiumlandscapesuk@gmail.com. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our website is served over HTTPS, and data transmitted to our automation systems is encrypted in transit. However, no method of transmission over the internet is 100% secure — if you have concerns about a specific data transfer, please contact us.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We recommend you review the privacy policy of any external site you visit.

Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has submitted data through our website, please contact us immediately and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our services, legal requirements or business practices. The date at the top of this page will always show when it was last updated. Continued use of our website after changes constitutes acceptance of the revised policy.